Service Coordinator ยป Kansas City, MO ยป Enterprise

Service Coordinator at Enterprise in Kansas City, MO

๐Ÿ“Œ Kansas City, US ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-06-21
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National Service Coordinator

Overview.
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium duty trucks and service vehicles to businesses in the United States and Canada. As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

Facilitate the coordination of roadside assistance and replacement rentals. Consult customer decision makers regarding the vehicle repair service process. Communicate to sales and management personnel regarding vehicle repair status and department policies. Act as the primary contact for vehicle repair follow-ups and status updates. Coordinate roadside assistance and replacement rentals. Assist drivers with general vehicle service questions or concerns. Process credit card payment for vendors. Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications

Minimum

Qualifications

Include: Must be a permanent resident of Missouri or Kansas. Must live in Kansas City, Missouri or Kanas City, KS or immediate surrounding county.
Minimum one year of customer service experience. Minimum one year of administrative support experience. Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook. Must be willing to accept a minimum starting pay range of $15.50 - $16.80 p/hour. Must have the ability to meet PC, Internet, and telephone equipment requirements. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Work from Home (WFH)

Requirements

Must have a permanent residence in Missouri or Kansas.
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet. Working space with working smoke detector, fire extinguisher, and first aid kit. Work from Home (WFH) Technical

Requirements

Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+).Minimum of 4GB RAM (the cloud based system will use a minimum of 1G RAM).High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/).Working web camera for virtual collaboration. Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors).Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version).Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari. Anti-virus software must be installed and kept running at all times (included w/ Windows 10).Operating system patches must be installed and kept up to date. Enterprise reserves the right to verify your PC meets or exceeds the following requirements. Qualified Candidates must possess the following competencies: Executing.
Takes action to meet goals and objectives.
Follows a business plan.
Accomplishes tasks according to the direction and instructions provided.
Customer Service.
Provides excellent service to both internal and external customers.
Meets others needs in a timely manner and with a positive attitude.
Places others needs above ones own needs.
Detail
- Oriented.
Demonstrates a strong attention to detail.
Provides facts and details when conveying information.
Thoroughly reviews information for accuracy and consistency.
AnalyzingGathers and examines information from multiple sources.
Studies facts and details.
Considers past experiences and history.
CommunicationEffectively communicates both verbally and in writing.
Clearly communicates messages, thoughts, and ideas to others.
Demonstrates strong presentation skills.
FlexibilityReadily adapts to change.
Moves easily from one task or responsibility to anotherIs able to perform tasks or complete processes in ambiguous situations

View Application

You will be redirected to Enterprise's preferred application process.

You will be redirected to Enterprise's preferred application process.

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