Customer Service ยป Roanoke, VA ยป Robert Half

Customer Service at Robert Half in Roanoke, VA

๐Ÿ“Œ Roanoke, US ๐Ÿท๏ธ Full Time ๐Ÿ•‘ 2021-06-21
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Customer Service Representative

Ref ID: 04850-9502986755Classification: Customer Service Representative.

Compensation

$15.00 to $16.00 hourly.

Primary Responsibilities

- Handling in-bound phone calls professionally, while providing excellent customer service This position is slated to start REMOTE with the potential to go onsite, so candidates must be local to the area. Research and resolve sales agent's questions relating to:
- How to use self-service tools
- Member concerns
- Medicaid and Medicare verification
- Application status and eligibility
- On-boarding and certification process
- Commission injuries
- Document call resolution of each contact in various systems in a clear and concise manner
- Demonstrate the ability to provide a quality experience for all of our customers
- Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis

Job Requirements

Preferred/Required

Qualifications

- At least 1 year of customer service experience
- Excellent written and oral communication skills
- Strong knowledge of Microsoft Word, Excel, Power.
Point, and Outlook.
- High School diploma or equivalent
- Experience working in a call center, preferred
- Healthcare and/or insurance industry experience, preferred
- Medicare knowledge, preferred.
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions?
Call your local office at
1. 888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. 2020 Office.
Team. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

View Application

You will be redirected to Robert Half's preferred application process.

You will be redirected to Robert Half's preferred application process.

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