Customer Service ยป Austin, TX ยป New Braunfels, TX ยป FirstOption Workforce Solutions

Customer Service at FirstOption Workforce Solutions in New Braunfels, TX

๐Ÿ“Œ New Braunfels, US ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-06-24
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Customer Service

A localelectrical/electronic manufacturing companyisseekinga Customer Service Order.
EntryClerk to join their team. Primary responsibility is to respond to customer service requests and process purchase orders. Responsibleforreceiving,entering,and processing sales,shipping,and repair orders; providing customer service information; and performing other office support related duties as required.

Responsibilities

Provides product and billing information, tracking numbers, order status, price/proforma quotes,CODsand freight costs to customers via telephone and electronically. Receives purchase orders via telephone or electronically; verifies and enters information like pricing, items being ordered, CO
D cash in advance or open account into system. Calculates credits, price quotes, taxes, CO
Ds and freight costs on quotes and purchase orders and receives and enters rush orders. When accounts are on credit hold, notifies accounting for appropriate disposition. Works closely with Customer Service Technical Support to assure customer success. Prepares packs with special shipping/packing instructions before releasing for shipping. Coordinates shipments between factory,customer,and forwarder. Prepares documents for processing credits,debits,and RMAs. Supports new hire training and cross-training to ensure business continuity. Maintains the cleanliness,organization,and safety of workarea; follows safe working practices and wears required personal protective equipment. Performs related duties as assigned.

Requirements

Must be able to pass a drug screen. Must have a High School Diploma or General

Education

Development (GED)One year of experience in a manufacturing environment. Experience in processing purchase orders for relatively complex configurable products. Initiative and organizational ability for effective time management and ability to adjust priorities in a fast-paced environment to meet deadlines. Proficient in operating personal computer and other office equipment. Knowledge of and skill in basic mathematical calculations. Ability to interpreting sales orders and to maintain records. Ability to communicate in a clear, concise manner, listen attentively and provide customer service tactfully verbally and in writing internally/externally. Ability to establish and maintain effective working relationships internally and externally. General knowledge of commercial security and door hardware products preferred. Be willing to work weekend and extended hours as required. Spanish bilingual proficiency, including reading and writing desired.

Schedule

Monday through Friday
- 8am to 5 pm(SomeSaturdays)

Pay Rate

$12hr
Location: New BraunfelsABOUT US:
First.
Option Workforce Solutions exists to help people build better lives and we sincerely appreciate your interest in joining our team. We provide staffing services and opportunities that make a real difference in the lives of those we serve. Our values reflect who we are as people and guide everything we do. Every member of the First.
Option Workforce Solutions Team is passionate about and committed to excellence in all we do. Are you ready to join a team who is committed to delivering world-class services to our valued clients?
Do you believe that anything worth doing is worth doing right?
Would you thrive in a work environment that encourages and supports you in realizing your full potential?
Are you a hard worker, dependable, punctual and someone who does whatever is needed to get the job done?
First.
Option Workforce Solutions is a place where a persons talents and hard work are valued, so if you answered YES to the questions above, we would like to talk with you.
EEO STATEMENT:
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at our Company, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.#firstoption

View Application

You will be redirected to FirstOption Workforce Solutions's preferred application process.

You will be redirected to FirstOption Workforce Solutions's preferred application process.

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