Customer Service ยป Greensboro, NC ยป Martinsville, VA ยป Douglas Stuart LLC

Customer Service at Douglas Stuart LLC in Martinsville, VA

๐Ÿ“Œ Martinsville, US ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-06-23
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You will be redirected to Douglas Stuart LLC's preferred application process.

Customer Service

The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone (handling incoming calls!), email, chat, and correspondence. The CSRs assist with patron accounts (personal, business, and commercial accounts); creating accounts, making changes to existing accounts (updating information, replacing transponders, assist with web access and process payments), explaining tolls and toll usage, discussing violations, and closing accounts. Call Center hours of operations are Monday through Friday 7:00AM to 7:00PM; shifts will be determined towards the end of training. Training will be Monday through Friday 8:00AM to 4:30PM for 3 weeks (2 weeks classroom training and 1 week on the job training). Earn up to $14.50 per hour with the incentive compensation program. Signing bonus: $100 signing bonus for candidates hired between March 1 and May 30, 2021. Bonus payable after 90 days of employment provided there are no disciplinary actions on record. Essential Duties and

Responsibilities

Handles incoming calls, providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image Follow call center "scripts" Identify and Fulfill Customer Requests Ability to handle routine customer transactions (create new accounts and update existing accounts) Document all call information according to Call

Requirements

Ability to create positive customer relationships by defusing complex situations and/or difficult patrons Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Minimum Requirements and

Experience

Required:
High school diploma or GED Minimum of 6 months call center experience or at least 1 year of customer service experience, preferred Knowledge of Microsoft Office applications Proficiency in keyboarding/data entry Strong phone and verbal communication skills with active listening Customer focus and adaptability to different personality types Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers Time management skills (dependable, accurate, and detail oriented) Ability to work scheduled hours Ability to successfully complete required weeks of training.
Douglas Stuart, LL
C is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We participate in the E-Verify Employment Verification Program. Final candidates for this position will need to successfully complete/pass drug screening and a background investigation check.

View Application

You will be redirected to Douglas Stuart LLC's preferred application process.

You will be redirected to Douglas Stuart LLC's preferred application process.

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