Customer Service ยป Phoenix, AZ ยป Tempe, AZ ยป Carvana

Customer Service at Carvana in Tempe, AZ

๐Ÿ“Œ Tempe, US ๐Ÿท๏ธ Full Time ๐Ÿ•‘ 2021-06-21
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You will be redirected to Carvana's preferred application process.

Customer Service Representative, Vehicle Acquisition Team (STC)

ABOUT CARVANA Our mission is simple, we are changing the way people buy and sell cars . We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.
ABOUT THE TEAM AND

POSITION

As a Customer Advocate for our Vehicle Acquisition (STC) team, you will be responsible for educating customers on who we are, what we do, and why Carvana is a better way to sell your car You'll spend the majority of your day on the phone assisting customers at various stages of their car selling journey. An advocate is the customer's biggest champion and makes the whole process simple and seamless. Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours will flex up during busy months (Tax Season/Black Friday) and flex down certain times of year due to seasonality. There will be many opportunities for overtime as our demand goes up. Zagging Forward is our jam and we ask a lot from our team when it comes to flexibility WORKING REMOTELY AT CARVANA We have taken steps to support the health and well-being of current and potential employees. Our interview process is hosted virtually and our training programs are now delivered online. This role is temporarily remote/home-based, with the intention of returning to our Tempe corporate office in the future. While we are working from home, employees must be comfortable with our 'camera-on' culture in interacting with peers and leaders. Customer interactions are over the phone. Must live within the Phoenix, Arizona metropolitan area WHAT YOU'LL BE DOING Be the voice of Carvana. You will interact with customers on the phone, receiving inbound calls, and also making outbound calls. Building relationships with our customers and advocating for them throughout the process. Asking questions, understanding the customers' needs and priorities, and problem-solving. Pump customers up about selling their car to Carvana and how the process works. Review and verify sensitive materials such as vehicle titles and customer's driver's licenses. Be a high energy, forward thinking self-starter. We like fast learners with strong learning agility Keep the kind of detailed notes in our customer tracking system that would make George R. R. Martin blush. Multi-task and prioritize with the swiftness of a ninja. Embrace new challenges every day. Being adaptable and flexible are critical Follow up on items... and follow up... and follow up again, just because you weren't sure the first two times. Embrace your mistakes You'll inevitably make a few. Help identify what we have missed. Help us build a stronger company. Every day.
REQUIRED SKILLS AND EXPERIENCE High School Diploma/GED equivalent required At least 1 year of customer service experience required Bachelor's Degree preferred Previous retail, restaurant, or hospitality experience preferred Strong learning agility; the ability and willingness to learn new things and then apply that learning to perform successfully in the role Have a sense of humor. Kinda serious about this one... Display critical thinking and ability to make appropriate judgment calls where needed Have a passion for the work we do and the impact we are making within our industry Have a heightened attention to detail, being able to anticipate the customer's needs You are tech-savvy. You can navigate multiple systems, learn new tools, and effectively troubleshoot.
WHAT YOU CAN EXPECT IN RETURN Full-Time hourly position offered at $18 per hour Medical, Dental, and Vision benefits 401K with company match Vacation accrual and a paid day off for your birthday A multitude of perks including student loan payment program, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy, both physically and mentally Access to growth and development opportunities to expand your skillset A seat at one of the fastest-growing companies in the country, disrupting a trillion dollar industry OTHER

REQUIREMENTS

To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
LEGAL STUFF Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

WHAT YOU'LL BE DOING Be the voice of Carvana. You will interact with customers on the phone, receiving inbound calls, and also making outbound calls. Building relationships with our customers and advocating for them throughout the process. Asking questions, understanding the customers' needs and priorities, and problem-solving. Pump customers up about selling their car to Carvana and how the process works. Review and verify sensitive materials such as vehicle titles and customer's driver's licenses. Be a high energy, forward thinking self-starter. We like fast learners with strong learning agility Keep the kind of detailed notes in our customer tracking system that would make George R. R. Martin blush. Multi-task and prioritize with the swiftness of a ninja. Embrace new challenges every day. Being adaptable and flexible are critical Follow up on items... and follow up... and follow up again, just because you weren't sure the first two times. Embrace your mistakes You'll inevitably make a few. Help identify what we have missed. Help us build a stronger company. Every day.

View Application

You will be redirected to Carvana's preferred application process.

You will be redirected to Carvana's preferred application process.

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