Customer Advocate ยป Miami, FL ยป Hialeah, FL ยป ModivCare

Customer Advocate at ModivCare in Hialeah, FL

๐Ÿ“Œ Hialeah, US ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-06-23
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You will be redirected to ModivCare's preferred application process.

Customer Advocate

Job Description

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.
ESSENTIAL FUNCTIONSSchedule route and dispatch trips to all manner of providers.
Assist in coordination of mass transportation when needed.
Administer trips for volunteer/ independent drivers and mileage reimbursement program.
Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs.
Works closely with transportation providers and health care facilities to resolve problems.
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand.
Responsible for daily communication with transportation providers.
Ensures accurate trip data input.
Other duties as assigned.

POSITION

QUALIFICATIONS

Education.
High School Graduate or General

Education

Degree (GED)

Skills

ExperienceAt least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred1 to 2 years of routing, scheduling and/or dispatch experience preferred.
Prior in-bound call center experience preferred.
Knowledge of transit system a plus.
Knowledge of Medicaid guidelines and covered services plus.
Excellent customer service phone skills.
Proficient with Microsoft Word, Excel, and Outlook.
Ability to work independently or within a team.
Must be able to handle heavy phone volume when tasked to assistTo perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We value our team members and realize the importance of benefits for you and your family. Modiv.
Care offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance.
Employer Paid Basic Life Insurance and AD DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre
- Tax and Post -
- Tax Commuter and Parking

Benefits

401(k) Retirement Savings Plan with Company Match.
Paid Time OffPaid Parental Leave.
Short-Term and Long-Term Disability.
Tuition Reimbursement.
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)Salary: $14.33 - $19.10/hourly.
ModivCare is an Equal Opportunity Employer.

View Application

You will be redirected to ModivCare's preferred application process.

You will be redirected to ModivCare's preferred application process.

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