Case Manager ยป Denver, CO ยป The Salvation Army

Case Manager at The Salvation Army in Denver, CO

๐Ÿ“Œ Denver, US ๐Ÿท๏ธ Full Time ๐Ÿ•‘ 2021-07-27
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Connections Center Resource Navigator Case Manager

Description

Job Title: Connection Center Resource Navigator Case Manager.
General Statement:
The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.
Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Corps/Department:
Divisional HQ - Connection Center Reports to:
Connection Center Program Director FLSA Status: Regular, Full-Time (40 hours per week), Non
- Exempt. This position pays at $22.00 per hour and is eligible for but not limited to medical, vision, dental, life and disability benefits.
Scope of Position: The Resource Navigator Case Worker position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Resource Navigator Case Worker is responsible for working in conjunction with Housing Now and the Coordinated Entry Specialist, to provide tailored referrals to the appropriate agency based on individual programs criteria. The Resource Navigator Case Worker will provide case management services using homeless diversion and prevention strategies. The Resource Navigator Case Worker will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. Essential Functions:
+ Answers calls for information regarding The Salvation Army's assistance programs and other community resources
+ Assess needs and identify resources to establish individual case plan
+ Connect qualified candidates with their appropriate partner agency
+ Provide tailored case management and financial assistance when appropriate
+ Documents calls accurately utilizing a computerized internal database
+ Record and track assistances in HMIS according to HUD standards
+ Completing all required assessments with households to determine program eligibility
+ Use active and compassionate communication skills
+ Other duties as assigned Education and Work

Experience


+ Bachelors degree in social work or a related field is required
+ Master's degree in social work or a related field is preferred
+ Required one-year experience with providing casework services
+ Experience working with individuals from a variety of backgrounds and educational levels required Customer service experience Knowledge, Skills and Abilities Required:
+ Have a passion for The Salvation Army mission
+ Demonstrated history of providing professional, effective case management with households
+ Desire to serve others by building on their strengths
+ Competent in working independently within clear parameters
+ Excellent customer service skills
+ Able to creatively problem-solve and think on their feet
+ Excellent attention to detail skills
+ Strong communication and people skills in person, over the phone, and via email
+ Experience with HMIS and Clarity database systems, preferred
+ Previous experience working with populations experiencing homelessness or working with vulnerable populations, preferred
+ Trauma Informed Care and Crisis Prevention Intervention knowledge, preferred
+ Minimally 21 years of age; possessing a valid Colorado Driver's License
+ Critical Thinking
+ Sound judgment and decision making
+ Skilled in working with a team
+ Customer service orientation
+ Excellent oral and written communication skills
+ Attention to detail.
Software-related

Skills

Microsoft Word and Excel required, Microsoft Outlook, Working knowledge of integrated database applications and ability to use new software programs with basic training. Physical

Requirements

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis.
Ability to grasp, push, pull, and reach overhead.
Ability to operate telephone.
Ability to lift up to 25 pounds.
Ability to access and produce information from the computer.
Ability to understand written information.
Qualifies individuals must be able to perform the essential duties of the position with or without accommodation.
A qualifies person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes. The Salvation Army

Mission

Statement:
The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to proclaim the Gospel of Jesus Christ and meet human needs in His name without discrimination. Qualifications.

Education

Required
+ Bachelors or better in Social WorkPreferred
+ Masters or better in Social WorkLicenses & Certifications.
Preferred
+ Driver's License.

Experience

Required
+ Work with persons of diverse backgrounds and educational levels
+ Customer Service
+ 1 year: Casework Services.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-
1. 35(c)

View Application

You will be redirected to The Salvation Army's preferred application process.

You will be redirected to The Salvation Army's preferred application process.

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